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Refund and Returns Policy

we are committed to providing high-quality electrical products and excellent customer service. We understand that there may be instances where you need to return a product. This Product Returns Terms and Policy outlines our procedures for returns and is compliant with UK laws and government policies. Please read this policy carefully before making a return.

1. Eligibility for Returns:

  • You may be eligible for a return if you have purchased an electrical product from Noriox.co.uk and it meets one of the following criteria:
    • The product is damaged or defective upon arrival.
    • The product is different from what you ordered.
    • You have changed your mind and wish to return an unused product (subject to certain conditions, see Section 4).

2. Damaged or Defective Products:

  • If you receive a damaged or defective product, please contact our customer support team at info@noriox.co.uk within 14 days of receiving the product.
  • We will guide you through the return process and provide instructions for returning the product at our expense.

3. Incorrect Product Received:

  • In the rare event that you receive a product different from what you ordered, please notify us within 14 days of receiving the product.
  • We will arrange for the correct product to be sent to you, and we will cover all associated shipping costs.

4. Change of Mind Returns:

  • If you change your mind and wish to return an unused product, you have the right to do so within 14 days of receiving the product. Please note:
    • The product must be unused, in its original packaging, and in resalable condition.
    • You are responsible for the return shipping costs.
    • A restocking fee may apply in certain cases, which will be communicated to you during the return process.

5. Returns Procedure:

  • To initiate a return, please contact our customer support team at info@noriox.co.uk . They will provide you with a Returns Authorization Number (RAN) and guide you through the process.
  • Please ensure that the product is properly packaged to prevent damage during transit.
  • Include the RAN on the return packaging.
  • Once we receive the returned product and verify its condition, we will process your return according to the applicable criteria in Sections 2, 3, or 4.

6. Refunds and Replacements:

  • If you are eligible for a refund, we will process it within a reasonable timeframe, typically within 14 days of receiving the returned product.
  • Refunds will be issued to the original payment method used for the purchase.
  • If you are eligible for a replacement, we will arrange for the replacement product to be sent to you as soon as possible.

7. Exclusions:

  • Certain products, such as custom-made or personalized items, may not be eligible for returns unless they are damaged or defective.

8. Statutory Rights:

  • Your statutory rights as a consumer are not affected by this policy. If any part of this policy contradicts your statutory rights, those rights will prevail.

Please note that our Product Returns Terms and Policy is subject to change, so we recommend reviewing it periodically. If you have any questions or need further assistance, please contact our customer support team at info@noriox.co.uk . We are here to ensure a smooth and compliant return process for our valued customers.